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Anyone who watches the television news has seen images of firefighters
rescuing people from burning buildings and paramedics treating bombing victims. How
do these individuals make the split-second decisions that save lives? Most studies
of decision making, based on artificial tasks assigned in laboratory settings, view
people as biased and unskilled. Gary Klein is one of the developers of the
naturalistic decision making approach, which views people as inherently skilled and
experienced. It documents human strengths and capabilities that so far have been
downplayed or ignored.Since 1985, Klein has conducted fieldwork to find out how
people tackle challenges in difficult, nonroutine situations. Sources of Power is
based on observations of humans acting under such real-life constraints as time
pressure, high stakes, personal responsibility, and shifting conditions. The
professionals studied include firefighters, critical care nurses, pilots, nuclear
power plant operators, battle planners, and chess masters. Each chapter builds on
key incidents and examples to make the description of the methodology and phenomena
more vivid. In addition to providing information that can be used by professionals
in management, psychology, engineering, and other fields, the book presents an
overview of the research approach of naturalistic decision making and expands our
knowledge of the strengths people bring to difficult tasks.
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